When you book at WINSTRUP HOSTEL

Booking conditions

  • The booking is binding for both guest and Winstrup Hostel when it has been confirmed by e-mail from Winstrup Hostel.
  • The guest and the party paying for the booking are jointly responsible for costs incurred through negligence, lack of judgment or not following the conditions below.
  • When booking, name, e-mail address and mobile phone must number be entered. We use a Self-Check-in process with our reception un-manned at all times. Necessary information for check-in will be sent in advance via e-mail.
  • Checking in to your room is possible from 4:00 pm on the arrival day. If you arrive early you may enter the hostel from 2:00 pm and use the lounge. Check out shall be done by no later than 11:00 am on your departure day.
  • All bookings are paid in advance by charging your credit card on-line. Payment may occur any time after the booking is received. Confirmation of payment will be sent by e-mail. Payment by PayPal, Swish or bank transfer is possible after agreement.
  • We reserve the right to assign a different room on the check-in day than booked or written in the booking confirmation. Normally we do this to provide the guest with a ground level bed and to reduce congestion in a specific room. We will under no circumstances move women from our rooms for females only to a mixed room without your consent.
  • To be eligible for a refund your cancellation shall be done at least 48 hours prior to your arrival day. Bookings with non-refundable rates will not be refunded. The charged amount will be refunded to your credit card. Later cancellation or no-show will be charged at full price.
  • Each sleeping pod is for one person and personal guests are not allowed in the dormitories or the common areas. Only use the pod / pods you have been assigned in the Welcome Letter. To use bed-linen from other pods in the room (or from our storage area) will result in a SEK 250 charge per set of bed-linen used.
  • To gain access to the hostel, use the hostel facilities or spend the night without a valid booking is punishable by law (unless we have agreed in writing for an exception) and will be reported to the police. In addition, a SEK 5 000 fee will be charged for each person.
  • Avoid to let people you do not know through the front door. All guests with a valid booking have access to our 24-Hour service number and should contact us if they have any issues. Guests without a booking may call the number displayed on both the wooden and glass door.
  • Winstrup Hostel will only take responsibility for you and your belongings if damage has been caused by Winstrup Hostel personnel. Winstrup Hostel take no responsibility for valuables or other belongings that are kept in the room, in the reception or other common areas. All lockers in the rooms are possible to lock and pad locks may be purchased from the staff. Secure luggage storage is available at the train station.
  • Smoking is not allowed anywhere in the Winstrup Hostel. Guests breaking this rule will be charged a SEK 1 000 “smoking fee” the first time. The second time, the guest will be asked to check out immediately without any refund of paid charges. If the fire alarm is triggered by smoking additional fee’s will apply (for details check our House Rules).
  • Guest’s are personal responsible for any damage caused by the guest or by people brought (or let in through the front door) to the hostel by the guest within the facility, entrance or parking area. Candles or lamps with open flame are not allowed anywhere within the facility.
  • Negligence by guest (e.g. by not using kitchen fan when cooking, frying on high temperature, toasting bread in the oven), smoking, using open flame lamps or candles etc causing the fire alarm to go off will be charged SEK 10 940 for the visit by the fire department (SEK 16 409 during 18:00-07:00 on weekdays and around the clock on Saturdays and Sundays/public holidays (red days in the Swedish calendar)). In addition, a SEK 900 fee will be charged for the emergency visit by Winstrup Hostel staff (if the issue is resolved within 1 hour).
  • It is absolutely prohibited to remove smoke detectors, cover them or by any other means impact the functionality of the fire alarm. All tampering with the fire alarm equipment may result in reduced functionality which in turn may expose all guests for danger. Any tampering with the fire alarm will be subject to a penalty charge of SEK 5 000.
  • Pets are not allowed without acceptance in conjunction with the booking. Additional charges may apply and acceptance of the pet will be specified in the booking confirmation.
  • Bags and suitcases are not allowed on the beds or in the sleeping pod due to the risk for contamination by vermin (e.g. bedbugs) and soiling of pillows, covers, mattress etc. Luggage are to be stored in the lockers, in designated areas on top of lockers and drawers, or in luggage shelves. If violated, Winstrup Hostel has the right to charge additional costs for decontamination, additional cleaning etc.
  • If the guest is acting in a disturbing manner or not respecting these conditions or House Rules, Winston Hostel has the right to immediately evict the guest without any refund of paid charges and to deny all future bookings from the guest.
  • Discount offered to returning guests is valid for bookings with check-in within 12 months from the last bookings check-out date.
  • Video surveillance is in effect in our reception, lounge and kitchen area to deter theft and enable us to take action with guests not following our booking conditions and House Rules.
  • When booking accommodation with Winstrup Hostel you accept the collection of personal information to enable us to deliver the service you have booked, charge the credit card you have provided and handling of your personal information in accordance with our Privacy Policy.
Revised October 29, 2019